Frequently Asked Questions (FAQs)
Below you'll find the answers to our most commonly asked questions. If you still need more information, you are more than welcome to email or call.
What is the correct name for these sparkling beauties?
Flat Backs, Crystals, Rhinestones, Diamantés are all one and the same. Meaning they are all correct terms for the same thing. Swarovski preferably call them Flat Backs and Crystals, so we do too. You'll also hear them called jewels, gems, stones, bling, embellishments etc etc. Essentially they all do the same job.
What is Hotfix?
Hotfix is the type of Flat Back Crystal that comes with a heat sensitive glue pre-applied to the back of the stone. The crystals are heated using specialised tools eg. Bejeweler, Kandy Kane, industrial heat-press or even a domestic iron. Hotfix crystals are best used for Fabric, Clothing and Costume applications.
What is No Hotfix?
This is also Flat Back Crystal however without heat sensitive glue on the back. We call these "Glue needed" to indicate that you need to purchase a project specific glue ie. Gem-Tac for fabric applications.
What does SS mean?
SS is a term used by Swarovski which refers to "Stone Size". It is followed by a numbered code which relates to a size in millimetres. You will find a size conversion chart here and in our Quick Links below. Typically our range starts at SS7 (2.3 mm) and ends at SS48 (11.30 mm).
What does AB mean?
AB is the shortened version for the name "Aurore Boreale" (think Northern Lights) which is an ever popular coating effect available on most Swarovski components. It is also referred to as a "Rainbow" effect or "oil slick" effect.
What glue do I use?
This question is a tricky one and is basically in the same vein as "how long is a piece of string". The answer very much depends on what you are gluing to, which will throw up a multitude of adhesives that will do the job. If you find yourself pondering this question, drop us an email with your project details and we will do our best to point you in the right direction.